Overview
We run fraud operations as a managed service, handling alerts, cases and claims through your existing tools and controls. Our specialist teams and agentic AI help prioritise risk, speed up investigations and document decisions, supporting fraud loss reduction and a smoother customer journey.
Designed for banks, payments and e-money firms, fintechs, wealth firms and lenders, the service combines day-to-day delivery with flexible support when scams, backlogs or changing volumes put teams under pressure.
Fraud alert handling
Cases and claims
Customer contact
Blocks, holds and recoveries
Scam and reimbursement support
What we cover
How we reduce fraud losses and improve outcomes
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Agentic AI in fraud
with human accountability
How we deploy safely
Teams and tools connect to your existing fraud platforms and customer contact channels without disrupting live controls, workflows or customer journeys.
Live controls remain in place
We agree quality thresholds upfront and maintain audit trails for human decisions and AI-supported recommendations, with oversight of rules and model behaviour.
Quality and audit oversight
Specialist fraud SMEs
with quality aligned to outcomes
Our features
We agree response and handling SLAs, supported by near real-time MI to make performance visible.
Service levels, reporting and operational control
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Track alert volumes, queues, fraud prevented, loss levels and reimbursement or dispute outcomes where applicable.
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Monitor typology trends, emerging patterns, operational performance and quality signals.
We plug into existing fraud platforms, case managers and customer contact channels. We operate alongside live controls and change programmes, protecting customer journeys and business continuity.
Integration in flight without disruption
Our multi-location teams offer extended hours or 24/7 coverage where needed. Capacity flexes for BAU alerts, fraud campaigns, backlogs, system migrations and surges driven by new typologies.
Commercial options include cost-per-case or cost-per-alert for defined fraud activities, and time-and-materials for change, remediation or surge response. Agreed quality thresholds, outcome-focused incentives and remedies keep performance aligned to customer treatment and recovery.
Global delivery, surge support and flexible commercials
Governance, explainability and regulatory comfort
Fraud operations use documented procedures with clear records of case handling and decisions.
Audit trails cover human decisions and AI-supported recommendations.
Oversight of rules, triage logic and model behaviour supports internal audit and supervisory review.
Evidence-led scam and reimbursement decisions support fair customer treatment and defensible outcomes.
How we start: a simple, low-risk journey
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Discovery and scope
Queues, tooling, controls and customer journeys
Pilot or parallel run
A defined fraud queue
Calibrate
Thresholds and playbooks
Review
QA and management information
Scale into BAU
Backlogs or claims work if needed