Overview
We provide scalable regulatory operations support for firms facing scrutiny, case surges and assurance deadlines. Our specialists work within your systems and controls, helping teams mobilise quickly, maintain oversight and deliver consistent, evidence-ready outcomes.
Support covers complaints, remediation and file reviews, Consumer Duty, Section 166 responses, CMC monitoring and regulatory reporting. We can add capacity for time-limited programmes or ongoing work without hiring permanent teams.
Complaints and reviews
Remediation and file reviews
Consumer Duty support
Section 166 response
CMC and regulatory reporting
What we cover
How we respond to regulatory pressure
Technology-enabled support with human accountability
How we deploy safely
We work in your systems and escalation pathways, keeping decisions and case handling within established processes and maintaining business continuity.
Existing controls stay in place
Built-in QA, second-line-style checks, issue escalation and final validation are supported by calibration with your policy and QA teams
Quality checks throughout delivery
Skilled regulatory SMEs
with quality-led oversight
Our features
Programme MI, QA logs and audit trails make progress, quality and risk visible to stakeholders.
MI, reporting and operational insight
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Analyse complaint patterns, Consumer Duty themes and recurring root causes.
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Monitor CMC trends and forecast demand to help plan surge capacity.
Trained analysts work within existing systems, processes and escalation routes. They handle cases end to end, supplying updates, documented outcomes and escalation where required.
Integration without disrupting BAU
Pre-vetted SME capacity supports BAU activity and time-limited programmes, including backlogs, remediation, regulatory findings, audit requests and board-led reviews. Teams can be scaled as requirements change.
Commercial options include cost-per-output for defined work and time-and-materials for evolving programmes. We support banking, payments, lenders, wealth, insurance and other regulated firms using the shared operational tooling and QA methods applied across our services
Flexible delivery, commercial models and sector coverage
Governance, explainability and regulatory comfort
Documented workflows and clear escalation routes support accountable case handling.
Built-in QA and second-line-style checks support consistent decisions before sign-off.
Root-cause reviews and policy calibration help identify repeated issues and reduce drift.
MI, QA logs and audit trails make progress, quality and risk visible for oversight.
How simulation training works
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Scope the issue
Define success measures
Segment the work
Complexity, risk and deadlines
Pilot a sample
Check standards and
throughput
Calibrate decisions
Align documentation with your teams
Scale delivery
BAU or regulatory work