Overview
We deliver KYC, CDD and EDD as repeatable, auditable processes that keep customer records accurate, up to date and ready for review. Our teams normalise hard-copy, scanned and digital information, reduce manual rework and support onboarding, periodic reviews and backlog remediation.
We assess higher-risk relationships, complex ownership structures and changes in customer circumstances, documenting evidence and risk rationale so files stay aligned to policy and can withstand audit or supervisory challenge.
Onboarding and KYC refresh
Periodic and trigger-based
reviews
High-risk EDD and PEPs
Complex ownership structures
Backlogs, migrations and
remediation
What we cover
How we improve file quality and decision consistency
Agentic AI in KYC
with human accountability
How we deploy safely
Financial crime SMEs design agent roles and workflows, oversee outcomes and handle edge cases so agents operate within your agreed approach.
SME-designed workflows and oversight
Risk ratings and EDD conclusions remain with people. Clear notes and evidence trails support MLRO oversight, internal audit and supervisory review.
Human risk decisions and audit trails
Skilled analysts trained for consistent quality
Our features
We work to turnaround and quality SLAs, backed by reporting that makes KYC and EDD performance visible.
Service levels, quality and reporting
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Track volumes completed, ageing, SLA performance, error rates, rework and emerging issues.
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Identify common gaps, recurring problems and notable findings across customer files.
Our teams work within your existing systems, workflows and controls, closely connected to financial crime leadership and the MLRO function. Delivery supports BAU without disrupting change programmes
Integration around your BAU
Stable teams support day-to-day onboarding and reviews, with extra capacity for backlogs, portfolio refreshes, migrations and regulatory remediation. We also support KYC uplift when entities, jurisdictions or licences change.
Cost-per-case models provide predictable unit costs for defined tasks. Time-and-materials supports complex or evolving work, including cross-border migrations with local AML requirements
Flexible capacity and predictable commercial options
Governance, explainability and regulatory comfort
Financial crime SMEs design agent workflows and oversee outcomes, including edge cases.
Final responsibility for risk ratings and EDD conclusions remains with people.
Evidence-led file notes explain customer ratings, treatment decisions and ownership and control.
Documented procedures and audit trails support MLRO oversight, internal audit and supervisory review.
How we start: a simple, low-risk journey
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Discovery and scope
Processes, controls, data,
volumes and risk appetite
Sample file review
Confirm standards and quality expectations
Scoped pilot
Validate throughput and
decision quality
SME calibration
Wording, risk rationale and escalation rules
Scale into BAU
Remediation as needed